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Our extensive collection of case studies illustrates best industry practice and how you can improve your contact center performance. Case studies are listed by the company they relate to, not who submitted them. Case studies are shown in order of date published with the most recent showing first.
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Showing 1 to 15 of 157 Case Studies
 | Do more with your RecordingsThe contact center is sitting on a reservoir of terabytes of useful information. Are you making the most of it? | Published: August 24, 2010 |
| | Home-Based Agents Don't Degrade QualityRemote agents and virtual centers are a small but growing component of the industry, especially in the more mature markets - want to know more? | Published: August 11, 2010 |
| | Sappi Fine Paper"R&R" usually means Rest & Relaxation – but when it comes to the call center services OnBrand24 provides for Sappi Fine Paper, it stands for Responsiveness & Relationships. | Published: August 4, 2010 |
|  | NIXXISNixxis, a global provider of CRM solutions for businesses, discusses how its use of Aculab enabling technologies allows it to overcome network compatibility issues and reliability challenges.
|  | iSOFTHealth Care IT Solutions Company iSOFT Chooses Verizon Business for a Cloud-Based Approach to Enhance Flexibility to Support Expansion Plans.
|  | CE ElectricReinforcing their commitment to service and ensuring regulatory requirements are met, CE Electric have invested in a call recording and quality monitoring system from Business Systems which has been rolled out across their Call Centres, Customer Services Centre and Control Centres. | Published: March 31, 2010 |
| | Moveme.comTo optimise their outbound customer contact process, Moveme.com appointed OPEX Hosting to provide telecoms functions for preview dialling, call recording and Aeriandi’s Liquid scripting tool. Discover how Moveme.com achieves call centre fluidity and how the solution has made a difference to their overall profit margins. | Published: March 29, 2010 |
| | AquariusAquarius was in need of a complete contact centre solution. Requiring both a hosted telephony platform, and also a hosted contact centre solution, they needed the functionality and flexibility that would allow their technology to grow alongside their business.
| | Global Response CorporationGlobal Response Corporation was looking to create a dialer application to expand into the outbound calling business. When other tools failed to provide the desired Visual Basic coding capability, Global Response turned to Pronexus’ VBVoice. | Published: January 27, 2010 |
| | AdGeoFacing tough competition, AdGeo wanted to differentiate from large carriers by offering customized solutions. However, customization meant long development times. VBVoice was the answer! This rapid development toolkit from Pronexus enabled AdGeo to remain flexible and to increase their efficiency while not compromising on their top priority: customer satisfaction. | Published: December 29, 2009 |
| | Merlin EntertainmentsCallScripter have recently implemented a bespoke solution, designed exclusively for Merlin Entertainments, the world's second largest entertainments company (second only to Disney). | Published: December 24, 2009 |
|  | VocantasSince 2003, Vocantas has been developing voice solutions for patient monitoring, student engagement and utilities self-service. When the time came to help a Florida utility company better serve customers, a new solution built on a Pronexus platform became the perfect fit. | Published: December 9, 2009 |
| | London Borough of Lambeth CouncilNICE SmartCenter has enabled the Lambeth Service Centre to capture accurate information to explain why customers call, how many interactions are avoidable and begin to understand the true nature of all its customer contacts. | Published: November 27, 2009 |
| | CabCALLCabCall specializes in developing high-quality, dependable booking and dispatching systems for taxi companies throughout Australia, New Zealand, Ireland, UK, UAE and the US. Founded in 1995, CabCALL was initially installed at Regent Taxis on the Gold Coast and evolved until it required a more robust IVR. | Published: November 9, 2009 |
| | TelerxUsing a robust business analytics solution, Telerx realized the following operational impact & benefits:
Eliminated manual processes and human errors, Faster, easier report generation, Provided superior performance management analytics and Enabled more informed decision making
| | Published: October 21, 2009 |
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