Main Header logo  
Search:
Username: 
Password: 
Become a Member 
Home 
Contact Us 
Ask An Expert 
Agent Zone Benchmarking Customer Relations Management Human Resources Outsourcing Performance Quality Technology Telecommunications Training Workforce Management


 
Industry Awards

Industry Certification

For Your Center

Conferences & Events

Editorial Features

Forums

Tools & Utilities


 
FEATURED SUPPLIERS
on ContactCenterWorld.com this week:
 
Blue Ocean Contact Centers
 
Iontas
 
TopPlace2Work
 
Allnone
 
TeleSoft Systems
 
Global Benchmarking Study of Top Performers
 
VPI (Voice Print International, Inc.)
 
CallCopy Inc.
 
Teleopti
 
NICE Systems
 
Click on the company name for more details!


Welcome to the Performance Channel



Welcome to the Performance Channel. In this channelyou will find articles, case studies, research and more to help you improve performance. How do you measure performance?

     
 
     
•
 		 Keystone to Success
•
 		 Why Has Last Year Been A Challenge?
•
 		 Is Customer Service Improving?
•
 		 Advances in Emotion-Detection and Speaker Independent Recognition
•
 		 Leadership Style
 
Info-Vision
For years Info-VISION has provided a visual communications platform to contact centers aro...
 
TopPlace2Work
The TopPlace2Work survey program enables businesses of any size to get unbiased statistica...
 
Iontas
Iontas delivers pragmatic process improvement solutions for contact centers and back offic...
 
Global Benchmarking Study of Top Performers
If you could look inside the best, award-winning contact centers around the world and see...
 
If you are interested in being a sponsor click here.
 SubmitRead More  
 
 
     
•Asigra Cloud Backup Platform Achieves FIPS 140-2 Certification
•Noble Systems on Track to Double Revenue in Five-Year Span
•Interact’s SoftSPOT Media Platform Ensures No Lost Calls
•Stellar Wins Call Centre Contract with Australian Bureau of Statistics
•RELDATA Unified Storage Named One of “100 Coolest Cloud Computing Products”
 SubmitRead More  
 
     
 
     
•
 		 Vocantas
•
 		 CabCALL
•
 		 Telerx
•
 		 Advanced Call Center Technologies
•
 		 Intellis
 
•Methods Used To Capture Customer Satisfaction
•Companies Could Be Losing More Than $5,000 Per Employee by Not Addressing Inefficient Communica…
•Suggestion Boxes And Feedback To Management
•Monitoring Agents
•Giving Agents Access To Information
 SubmitRead More  
 
 SubmitRead More  
 
     
Matt Hendy, Head Of Product Development, Charter UK
Craig Lakey, Vice-President Of Marketing, CallMiner
Paul White, Marketing Director, Graham technology
David Middleton, C.T.O., Aim Technology
 View More  













LATEST MEMBERS

Over 119,158 Members in the contact center, help desk, CRM industry
View members' directory
















-Back To Top-

| Request Information from CRM & Contact Center Suppliers | About ContactCenterWorld |
| Advertise CRM & Contact Center Solutions | Link to this site |
| Submit CRM and Contact Center Content | Contact Us | Privacy Policy |
| Recommend this site to other CRM & Contact Center Professionals | Disclaimer |

©ContactCenterWorld.com 1999-2009
The Global Support Organization For Contact Center Professionals & the place for information on:
Headsets, Help Desk Software, Internet Telephony (IP), IVR, Knowledge Management (KM), Metrics, Multimedia Contact Center, Offshore Outsourcing, On Hold, Outsourcing, Predictive Dialers, Quality Monitoring, Recruitment, Self Service, Speech Recognition, Telemarketing, Virtual Contact Center, VoIP