The Global Association for Contact Center Best Practices & Networking

All the video interviews on ContactCenterWorld.com are unique! We travel the world to meet with top industry executives and to ask them about contact centers, CRM, customer service and more. We ask the questions that our members' would love to ask but rarely have the opportunity!

	Video Interview : Mario Lopez, Transactel Mario Lopez, the Director of Sales and Marketing for Transactel spent some time with ContactCenterWorld.com at the IP ContactForum event in Mexico. Mr. Lopez sheds some very interesting insights on the contact center industry in Central America. Author: Mario Lopez, Transactel Published: May 1, 2008
	Video Interview : Peter Ryan, Datamonitor In Mexico At IP & ContactForum Peter Ryan, Analyst for Datamonitor sat down with ContactCenterWorld.com in Mexico to discuss industry trends, outsourcing and was also willing to share some valuable hints and tips for our members. You will find his answers interesting and informative. Author: Peter Ryan, Datamonitor Published: April 29, 2008
	Video Interview : Gary Holland, Vice-President EMEA Region, Merced Systems Gary Holland, Vice-President of Merced Systems for the EMEA Region shares his thoughts on the latest contact centre industry trends, potential breakthroughs and challenges his company faces. Author: Gary Holland, Merced Systems Published: November 29, 2007
	Video Interview : Matt Hendy, Head Of Product Development, Charter UK Matt Hendy, Head Of Product Development for Charter UK shares his thoughts on contact centre industry trends, how he sees the industry evolving and provides some tips on technology. Author: Matt Hendy, Charter UK Published: November 27, 2007
	Video Interview : Chris Thomason, Sales Director, SmartPoint Chris Thomason, Sales Director for SmartPoint discusses contact centre industry trends, industry evolvement and provides our members with some tips for working in a contact centre. Author: Chris Thomason, Published: November 15, 2007
	Video Interview : Paul Clark, Sales And Marketing Director UK And Ireland, Plantronics Paul Clark, Head of Sales and Marketing for Plantronics in the UK and Ireland discusses the latest contact centre industry trends, possible breakthroughs in technology and provides some tips for working in the contact centre. Author: Paul Clark, Plantronics Published: November 12, 2007
	Video Interview : Craig Lakey, Vice-President Of Marketing, CallMiner Craig Lakey, Vice-President Of Marketing, CallMiner discusses contact centre industry challenges, trends, potential breakthroughs and provides some helpful tips for those in the contact cnetre industry. Author: Craig Lakey, CallMiner Published: November 9, 2007
	Video Interview : Stephanie Wilson, Managing Director, TSYS Managed Services Stephanie Wilson, Managing Director, TSYS Managed Services discusses contact centre industry trends, challenges managers are facing as well as how she sees theindutry evolving. Author: Stephanie Wilson, TSYS Published: November 7, 2007
	Video Interview : Paul Scott, Line Of Business Director, UK, Dimension Data Paul Soctt, Line of Business Director, UK for Dimension Data discusses contact centre industry trends, how to improve customer satisfaction and various tips for contact centre professionals. Author: Paul Scott, Dimension Data Published: November 5, 2007
	Video Interview : Dave Thomson, Marketing Manager, Cisco Systems Ltd. Dave Thomson, Marketing Manager for Cisco Systems discusses industry evolvement, potential breakthroughs and various tips for our members. Author: Dave Thomson, Cisco Published: November 2, 2007
	Video Interview : Paul White, Marketing Director, Graham technology Paul White, Marketing Director for Graham Technology gives us a very candid look at new trends, potential evolvement and possible breathroughs for the contact centre industry? Author: Paul White, Ciboodle Published: October 31, 2007
	Video Interview : Richard Woollaston, General Manager, UK, Ireland & Nordics, Altitude Software Richard wollaston, General Manager, UK, Ireland and Nordics for Altitude Software discusses contact centre industry trends, potential breakthroughs and provides some tips to professionals. Author: Richard Woollaston, Altitude Software Published: October 29, 2007
	Video Interview : David Middleton, C.T.O., Aim Technology David Middleton, C.T.O., AIM Technology discusses industry trends, issues facing contact centre managers and gains to be had. Author: David Middleton, Aim Technology Published: October 26, 2007
	Video Interview : Fred Stacey, Director, EMEA, TouchStar Fred Stacey, Director, EMEA for TouchStar discusses breakthroughs in technology, contact centre industry trends and shares some of the challenges he and his company face. Author: Fred Stacey, TouchStar Software Published: October 24, 2007
	Video Interview : Martin Roberts, Vice-President Of Marketing & Business Development, EMEA, NICE Systems Martin Roberts, Vice-President of Marketing and Business Development, EMEA, NICE Systems, discusses breakthroughs, challenges and tips for contact centre professionals Author: Martin Roberts, NICE Systems Published: October 22, 2007

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